San Francisco

Program Highlights

Pamela E. Roskowski is the Chief of Police at the University of California, San Francisco. The Police Department is composed of the Office of the Chief and three Divisions servicing a daily population exceeding 35,000 patients, visitors, students, faculty and staff. The Field Services Division provides uniformed police patrol and special events management. The Information Services Division is responsible for emergency communications (PSAP), records, investigations, emergency preparedness, law enforcement accreditation (CALEA), crime prevention, information technology, financial and personnel services. The Security Division provides campus-wide security services, We ID, Livescan and Access Control services.
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The Chief of Police/Director of Public Safety is responsible for overall leadership, direction, strategic and financial planning, and delivery of police and public safety services to University of California, San Francisco. The Office of the Chief consists of five staff members reporting directly to the Chief.

Key 2005 Accomplishments

  • Initiated 24 hour police services to the new Mission Bay Campus
  • Over seventy new Police Department staff members hired and trained
  • Developed Balance Score Card/Strategic Plan
  • Maintained 90% overall customer service satisfaction rating
  • Creation of Community Service Officer functions
  • Improved overall campus-wide emergency preparedness through Emergency Action Plans and Floor Warden training

Information Services Division

Information Services Division is responsible for 9-1-1 emergency communications (PSAP), law enforcement records, business services, investigations, emergency preparedness, CALEA, crime prevention, and major technology projects. The Division consists of one Captain, one Lieutenant, one Sergeant, two Analyst IV’s, ten Public Safety Dispatchers, and one Assistant II and one Assistant III.

In mid 2005, the E911 Emergency Communications Center (ECC) relocated from the main Parnassus Heights campus to a custom built “state of the art” location within the police administration headquarters located at the Mission Center facility. Increased police activity levels, caused in part by University expansion and the related need for policing services, necessitated the addition of a full dispatch position from two to three. The new ECC boasts a myriad of new technology, equipment, and accessories to include:

  • Fully integrated New World Systems Computer Aided Dispatch and Law Enforcement Records System
  • Motorized ergonomic dispatch console furniture
  • Motorola “Gold Elite” radio system
  • Vesta 911 telephony equipment
  • Wall mounted plasma display for video monitoring
  • Interoperable radio equipment, allowing for transmitting and receiving on all levels of the radio spectrum with different radio systems
  • Network Operations Center (NOC) room – houses E911 equipment, radio Central Electronics Bank (CEB), CAD and Records file servers. The NOC is protected by a FM-200 fire suppression system used specifically in computer room environments

The Security Services Division consists of the Security Guard program, electronic access control and the Security Clearances program. In addition, the Division evaluates and recommends security standards for existing and planned buildings and facilities at University of California, San Francisco. The Division consists of one Police Captain, one Security Operations Manager, one Administrative Analyst, one Administrative Assistant, six Security Guard Supervisors and 46 Security Guards.

In May of 2005, the Police Department replaced contract security guards with in-house security guards who are employees of the Police Department. The program consists of 52 non-sworn personnel who provide security for campus buildings and property. This includes checking employee identification for access into buildings, identifying visitors and issuing passes, building security checks and personal safety escorts. The security guards act as the eyes and ears of the Department and report any crime incidents or suspicious activity. The results have been improved customer satisfaction and increased security for the campus.

The "WE ID" Program is a service of the Police Department established to provide verified identification and electronic access control to authorized members of the UCSF community as part of an overall public safety strategy. In 2005, the program issued over 6500 UCSF ID cards capable of electronic key card access to faculty, staff, students and affiliates. In 2005, the Police Department began providing WE ID services at Mission Center Building, in addition to the services already provided at the Parnassus and Mission Bay Campuses.

In 2005, the Security Services Division provided over 1000 security clearances for UCSF employees in critical and sensitive positions. In June 2005, the Department rolled-out the Live Scan automated fingerprinting system. Live Scan transmits fingerprints electronically to the Department of Justice, cutting down the time it takes to complete security clearances. Currently, the Police Department offers Live Scan Services at the Parnassus Heights and the Mission Center sub-station. Live Scan Services will be available at the Mission Bay Campus upon completion of the new police sub-station.

Field Services Division

The Field Services Division provides pro-active, uniformed and plain clothes law enforcement services to University of California, San Francisco’s primary, and other satellite facilities. Services are delivered through a combination of foot, bicycle and mobile patrol with an emphasis on Community Policing. The Division is staffed by a Captain, six sergeants and 28 police officers. It is anticipated that the population will grow over the years with development at the new Mission Bay community.

The Field Services Division responded to over 50,000 calls for service (dispatched from CAD), processed over 200 arrests and issued over 1500 citations during 2005. In addition, uniformed officers conducted over 100 Community Orientated Policing and Problem Solving (COPPS) presentations, along with over 1000 hours of directed foot patrols.

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