The Chief of Police/Director of Public Safety is responsible
for overall leadership, direction, strategic and financial
planning, and delivery of police and public safety services
to UCSF. The Office of the Chief is staffed by the Chief
of Police and an administrative analyst II. Highlights for
include the following:
• The Police Department organization was assessed and a new organization
structure established to provide the leadership and staffing infrastructure
to support public safety service expansion and integration. The new organization
model moves the department from a two division structure to a four division
model including: Field Services Division, Special Services Division, Information
Services Division and Security Services Division. New managers were recruited
and hired including two new Police Captains, one Police Lieutenant and
one Security Services Division Manager.
• The Balanced Scorecard Strategic Planning process was implemented
and resulted in development of the Police Department strategic plan strategy
map and outcome measures. This Plan outlines a five year strategy for accomplishment
of the Police Department and UCSF Finance and Administration initiatives.
New Police Department vision, mission and values statements were also developed
through this collaborative planning process.
• The first ever Police Department Quarterly Citizen Satisfaction
survey was implemented to identify and improve the overall customer satisfaction
with Police services. A target of 80% good or excellent service ratings
was established and has been consistently exceeded.
• UCSF Police Department initiated a major capital construction
project to relocate the 911 Emergency Communications Center to a newly
constructed station at Mission Center. Improved features in the new 911
Communication Center include four ergonomically designed dispatch consoles,
a new Motorola Gold Elite Radio, Vesta Standard E9-1-1 Telephones and technology
to support “Smart CCTV” monitoring for over 130 security cameras.
The new Mission Center Station will include customer reception, We ID proxy
card service, live scan service, notary service and police records among
others. Facility construction is near completion with a grand opening anticipated
in June 2005.
• In December, UCSF Police Department successfully negotiated a
contract with the J. David Gladstone Institute for patrol and 911 services.
This world renowned research facility focuses on three of the most important
clinical problems of modern times: cardiovascular disease, AIDS, and neurodegenerative
disorders. The property is located at the new Mission Bay Campus. J. David
Gladstone Institute had a choice to receive free police services from San
Francisco Police Department, but elected to contract with UCSF Police Department
because of the excellent customer service UCSF Police Department currently
provides to all of the campus facilities.
• The Police Department continues its efforts at Bio-terrorism mitigation
through participation on the Chancellor’s Committee on Biological,
Chemical and Nuclear Terrorism. Improved emergency response
efforts included integration of several Medical Center emergency support
the similar Emergency Operations Center function for closer
coordination, implementation of strategies to mitigate identified hazards
Parnassus Access Control Project and enhanced security at the
Mission Bay campus.
The Field Services Division is the uniformed operating division
of the UCSF Police Department. There are 34 sworn members consisting
of one Captain, six Sergeants and 27 Police Officers who work
primarily from the Parnassus and Mission Bay Police Stations.
• In fiscal year 2003-2004, patrol operations embarked
on a campaign to reduce thefts at UCSF top five problem locations.
The five problem areas identified were all located on the Parnassus
Campus. Through community awareness, crime prevention and directed
police patrol efforts, thefts in the top five problem locations
were successfully reduced by 8.5% from the previous fiscal
year, compared to a 1% reduction for all nine UC campuses over
the last five years.
• In 2004, Field Services Division staff successfully
coordinated 31 special events at UCSF by providing police and
security services. These events included 5 University of California
Board of Regents Meetings, multiple labor union rallies, campus
dedication ceremonies, fund raising events, three stem cell
research public meetings and on-going animal rights demonstrations.
Each of these events required special planning, increased staffing
and occasional mutual-aid assistance from UC Berkeley Police
• In 2004, Field Services Division staff continued to
collaborate with the campus community to help solve safety
and security problems utilizing a Community Oriented Policing
and Problem Solving (COPPS) model. Each patrol officer is designated
as a COPPS officer for a specific campus entity or location.
COPPS officers conducted quarterly crime prevention presentations,
foot patrols, and worked community members in their designated
areas to solve problems to enhance the quality of life on Campus.
• Improved patrol supervision was a priority in 2004
and resulted in the assignment of two additional sergeant positions
and short-term career development opportunities for three officers.
Additionally, two sergeants participated in leadership development
opportunities by serving in acting Lieutenant positions for
The Special Services Division is a newly formed division responsible
for criminal investigations, personnel recruitment, training,
property and evidence management, internal affairs investigation
and Professional Standards (CALEA). In 2004, the Division was
reorganized to better focus on improving reported crime clearances,
achieving CALEA reaccredidation and streamlining employee recruitment
and promotional processes. The Division is staffed with six
sworn members including one Captain, one Lieutenant, one Sergeant
and three Detectives who work primarily at the Mission Center
Police Station. Administrative support and analysis is provided
by one Administrative Analyst.
Among the significant criminal cases investigated in 2004,
detectives successfully completed four embezzlement cases leading
to charges filed by the San Francisco District Attorney's Office.
All four suspects were arrested by UCSF Police Department Detectives
and Patrol Officers. The four suspects are accused of embezzling
a total of $69,000 from four different areas of the University.
One suspect has pleaded guilty and is awaiting sentencing.
Trial dates are pending for the others. Detectives also continue
to work closely with the University Auditor and the University’s
Threat Management Team to safeguard the safety of UCSF students,
faculty, staff and assets.
• As a result of US Department of Justice grant funding,
UCSF Police Department increased authorized staffing by six
Patrol Officers to support the new 43 acre Mission Bay Campus
which is expected to add 10,000 people to the UCSF Police Department
service area. The Special Services Division was actively engaged
in personnel recruitment throughout 2004 resulting in the appointment
and training of three Police Officers, one security analyst
II and two administrative assistant II. Active recruitment
for two dispatchers, seven police officers and 52 security
personnel is currently in progress.
• A Department-wide functional training plan was developed
to provide an on-going guide to training and career development
for every position in the Police Department. The Special Services
Division staff also developed a Police Department intranet
for access to department administrative and training bulletins
as well as on-line access to Policies and Procedures.
• An equipment inventory and depreciation schedule was
developed and the vehicle fleet was assessed and reassigned
by operating division for optimum utilization.
Services Division is responsible for 9-1-1 emergency communications
(PSAP), law enforcement records, business services, emergency
preparedness program coordination, and major technology projects.
This Division consists of one Captain, one Communications Senior
Analyst, ten Public Safety Dispatchers, one Administrative
Analyst II, one administrative assistant III, one administrative
assistant II and one Emergency Preparedness Program Coordinator
who work primarily at the Parnassus and Mission Center Police
• During 2004, the Business Services Unit reported significant
progress in reorganization and consolidation of resources.
One Administrative Assistant was moved from the Professional
Standards Unit to the Business Services Unit to provide public
reception and office support at the newly remodeled administrative
office suite. As part of this reorganization, business files
were purged and reorganized. Further, four employees successfully
passed the California Notary Examination. This service will
soon be provided at the four campus police stations.
• In April 2004, UCSF implemented online financial journals
through the PeopleSoft program which replaced the system of
manual journals used in years past. Police Department Administrative
Assistants are now using the new timesaving business process.
• The Emergency Preparedness Coordinator conducted two
EOC drills, facilitated emergency preparedness training and
planning, conducted 24 fire evacuation drills jointly with
the Fire Marshall and coordinated and maintained the University’s
more than 600 Emergency Action Plans.
• The 911 Communications Senior Analyst has been actively
engaged in the new 911 Communications facility development.
In addition to the selection and acquisition of new equipment,
revision of the communications center operations plan and staff
scheduling have been major undertakings.
The Security Services Division is responsible for managing
the University’s infrastructure protection services including
campus security guard services; electronic access control and
crime prevention and analysis. This Division is currently staffed
by one Manager, one Crime Prevention Senior Analyst, one Security
Analyst II and over 50 contract Security Guards whose work
is coordinated from the Mission Bay, Mission Center and Laurel
Heights security offices.
• In January 2004, the Police Department implemented
the UCSF “WE ID” program which included establishing
the ID/electronic proxy card process and protocol for the University
and Medical Center and implementing an extensive public outreach
campaign to gain compliance with UCSF requirements for display
of ID when on University owned, operated and occupied facilities.
Outreach efforts included a rotating series of humorous posters
displayed in campus shuttles and distributed to each University
work site which contributed to successfully issuing 7,013 proxy
cards. “WE ID” proxy card stations were established
at the Parnassus and Mission Bay Police facilities and will
be expanded to the Mission Center Police Station in 2005.
• The Security Services Division continues to make security
at the Mission Bay Campus a high priority. Mission Bay security
guards provided more than 95 vehicle and pedestrian night parking
lot escorts in 2004 and the escorts were extended to Gladstone
Institutes in December 2004. While on routine foot patrols,
the Security Services staff routinely issued “If I Were
a Thief” cards as a crime prevention reminder when potential
theft situations were discovered.
• In 2004, Public Safety Fairs were hosted at three
campuses to promote campus-wide community partnerships and
to educate the community on safety and crime prevention awareness.
The fairs were extremely successful and gave students, faculty
and staff the opportunity to meet UCSF Police Department staff
and discuss safety issues of concern including Identify Theft,
Emergency Preparedness and Personal Safety. The New Student
Fair, the New Employee Fair, and UCSF Diversity Fair provided
further opportunities to reinforce the UCSF crime prevention
theme "Together for a Safe and Crime Free Campus." Further,
38 crime prevention programs were presented to campus organizations.
• Crime Prevention conducted 55 security surveys of
cashier locations and at-risk buildings, suites and office
spaces. Sixty-day follow-up calls were made to the responsible
departments to assess implementation efforts and compliance.
Crime Prevention staff also continued work with Capital Projects
staff to implement the concept of Crime Prevention through
Environmental Design (CPTED).