The Chief of Police/Director of Public Safety is responsible for overall leadership, direction, strategic and financial planning, and delivery of police and public safety services to UCSF. The Office of the Chief is staffed by the Chief of Police and an administrative analyst II. Highlights for 2004 include the following:

• The Police Department organization was assessed and a new organization structure established to provide the leadership and staffing infrastructure to support public safety service expansion and integration. The new organization model moves the department from a two division structure to a four division model including: Field Services Division, Special Services Division, Information Services Division and Security Services Division. New managers were recruited and hired including two new Police Captains, one Police Lieutenant and one Security Services Division Manager.

• The Balanced Scorecard Strategic Planning process was implemented and resulted in development of the Police Department strategic plan strategy map and outcome measures. This Plan outlines a five year strategy for accomplishment of the Police Department and UCSF Finance and Administration initiatives. New Police Department vision, mission and values statements were also developed through this collaborative planning process.

• The first ever Police Department Quarterly Citizen Satisfaction survey was implemented to identify and improve the overall customer satisfaction with Police services. A target of 80% good or excellent service ratings was established and has been consistently exceeded.

• UCSF Police Department initiated a major capital construction project to relocate the 911 Emergency Communications Center to a newly constructed station at Mission Center. Improved features in the new 911 Communication Center include four ergonomically designed dispatch consoles, a new Motorola Gold Elite Radio, Vesta Standard E9-1-1 Telephones and technology to support “Smart CCTV” monitoring for over 130 security cameras. The new Mission Center Station will include customer reception, We ID proxy card service, live scan service, notary service and police records among others. Facility construction is near completion with a grand opening anticipated in June 2005.

• In December, UCSF Police Department successfully negotiated a contract with the J. David Gladstone Institute for patrol and 911 services. This world renowned research facility focuses on three of the most important clinical problems of modern times: cardiovascular disease, AIDS, and neurodegenerative disorders. The property is located at the new Mission Bay Campus. J. David Gladstone Institute had a choice to receive free police services from San Francisco Police Department, but elected to contract with UCSF Police Department because of the excellent customer service UCSF Police Department currently provides to all of the campus facilities.

• The Police Department continues its efforts at Bio-terrorism mitigation through participation on the Chancellor’s Committee on Biological, Chemical and Nuclear Terrorism. Improved emergency response efforts included integration of several Medical Center emergency support functions with the similar Emergency Operations Center function for closer coordination, implementation of strategies to mitigate identified hazards including the Parnassus Access Control Project and enhanced security at the Mission Bay campus.

The Field Services Division is the uniformed operating division of the UCSF Police Department. There are 34 sworn members consisting of one Captain, six Sergeants and 27 Police Officers who work primarily from the Parnassus and Mission Bay Police Stations.

• In fiscal year 2003-2004, patrol operations embarked on a campaign to reduce thefts at UCSF top five problem locations. The five problem areas identified were all located on the Parnassus Campus. Through community awareness, crime prevention and directed police patrol efforts, thefts in the top five problem locations were successfully reduced by 8.5% from the previous fiscal year, compared to a 1% reduction for all nine UC campuses over the last five years.

• In 2004, Field Services Division staff successfully coordinated 31 special events at UCSF by providing police and security services. These events included 5 University of California Board of Regents Meetings, multiple labor union rallies, campus dedication ceremonies, fund raising events, three stem cell research public meetings and on-going animal rights demonstrations. Each of these events required special planning, increased staffing and occasional mutual-aid assistance from UC Berkeley Police Department.

• In 2004, Field Services Division staff continued to collaborate with the campus community to help solve safety and security problems utilizing a Community Oriented Policing and Problem Solving (COPPS) model. Each patrol officer is designated as a COPPS officer for a specific campus entity or location. COPPS officers conducted quarterly crime prevention presentations, foot patrols, and worked community members in their designated areas to solve problems to enhance the quality of life on Campus.

• Improved patrol supervision was a priority in 2004 and resulted in the assignment of two additional sergeant positions and short-term career development opportunities for three officers. Additionally, two sergeants participated in leadership development opportunities by serving in acting Lieutenant positions for several months.

The Special Services Division is a newly formed division responsible for criminal investigations, personnel recruitment, training, property and evidence management, internal affairs investigation and Professional Standards (CALEA). In 2004, the Division was reorganized to better focus on improving reported crime clearances, achieving CALEA reaccredidation and streamlining employee recruitment and promotional processes. The Division is staffed with six sworn members including one Captain, one Lieutenant, one Sergeant and three Detectives who work primarily at the Mission Center Police Station. Administrative support and analysis is provided by one Administrative Analyst.

• Among the significant criminal cases investigated in 2004, detectives successfully completed four embezzlement cases leading to charges filed by the San Francisco District Attorney's Office. All four suspects were arrested by UCSF Police Department Detectives and Patrol Officers. The four suspects are accused of embezzling a total of $69,000 from four different areas of the University. One suspect has pleaded guilty and is awaiting sentencing. Trial dates are pending for the others. Detectives also continue to work closely with the University Auditor and the University’s Threat Management Team to safeguard the safety of UCSF students, faculty, staff and assets.

• As a result of US Department of Justice grant funding, UCSF Police Department increased authorized staffing by six Patrol Officers to support the new 43 acre Mission Bay Campus which is expected to add 10,000 people to the UCSF Police Department service area. The Special Services Division was actively engaged in personnel recruitment throughout 2004 resulting in the appointment and training of three Police Officers, one security analyst II and two administrative assistant II. Active recruitment for two dispatchers, seven police officers and 52 security personnel is currently in progress.

• A Department-wide functional training plan was developed to provide an on-going guide to training and career development for every position in the Police Department. The Special Services Division staff also developed a Police Department intranet for access to department administrative and training bulletins as well as on-line access to Policies and Procedures.

• An equipment inventory and depreciation schedule was developed and the vehicle fleet was assessed and reassigned by operating division for optimum utilization.

Information Services Division is responsible for 9-1-1 emergency communications (PSAP), law enforcement records, business services, emergency preparedness program coordination, and major technology projects. This Division consists of one Captain, one Communications Senior Analyst, ten Public Safety Dispatchers, one Administrative Analyst II, one administrative assistant III, one administrative assistant II and one Emergency Preparedness Program Coordinator who work primarily at the Parnassus and Mission Center Police Stations.

• During 2004, the Business Services Unit reported significant progress in reorganization and consolidation of resources. One Administrative Assistant was moved from the Professional Standards Unit to the Business Services Unit to provide public reception and office support at the newly remodeled administrative office suite. As part of this reorganization, business files were purged and reorganized. Further, four employees successfully passed the California Notary Examination. This service will soon be provided at the four campus police stations.

• In April 2004, UCSF implemented online financial journals through the PeopleSoft program which replaced the system of manual journals used in years past. Police Department Administrative Assistants are now using the new timesaving business process.

• The Emergency Preparedness Coordinator conducted two EOC drills, facilitated emergency preparedness training and planning, conducted 24 fire evacuation drills jointly with the Fire Marshall and coordinated and maintained the University’s more than 600 Emergency Action Plans.

• The 911 Communications Senior Analyst has been actively engaged in the new 911 Communications facility development. In addition to the selection and acquisition of new equipment, revision of the communications center operations plan and staff scheduling have been major undertakings.

The Security Services Division is responsible for managing the University’s infrastructure protection services including campus security guard services; electronic access control and crime prevention and analysis. This Division is currently staffed by one Manager, one Crime Prevention Senior Analyst, one Security Analyst II and over 50 contract Security Guards whose work is coordinated from the Mission Bay, Mission Center and Laurel Heights security offices.

• In January 2004, the Police Department implemented the UCSF “WE ID” program which included establishing the ID/electronic proxy card process and protocol for the University and Medical Center and implementing an extensive public outreach campaign to gain compliance with UCSF requirements for display of ID when on University owned, operated and occupied facilities. Outreach efforts included a rotating series of humorous posters displayed in campus shuttles and distributed to each University work site which contributed to successfully issuing 7,013 proxy cards. “WE ID” proxy card stations were established at the Parnassus and Mission Bay Police facilities and will be expanded to the Mission Center Police Station in 2005.

• The Security Services Division continues to make security at the Mission Bay Campus a high priority. Mission Bay security guards provided more than 95 vehicle and pedestrian night parking lot escorts in 2004 and the escorts were extended to Gladstone Institutes in December 2004. While on routine foot patrols, the Security Services staff routinely issued “If I Were a Thief” cards as a crime prevention reminder when potential theft situations were discovered.

• In 2004, Public Safety Fairs were hosted at three campuses to promote campus-wide community partnerships and to educate the community on safety and crime prevention awareness. The fairs were extremely successful and gave students, faculty and staff the opportunity to meet UCSF Police Department staff and discuss safety issues of concern including Identify Theft, Emergency Preparedness and Personal Safety. The New Student Fair, the New Employee Fair, and UCSF Diversity Fair provided further opportunities to reinforce the UCSF crime prevention theme "Together for a Safe and Crime Free Campus." Further, 38 crime prevention programs were presented to campus organizations.

• Crime Prevention conducted 55 security surveys of cashier locations and at-risk buildings, suites and office spaces. Sixty-day follow-up calls were made to the responsible departments to assess implementation efforts and compliance. Crime Prevention staff also continued work with Capital Projects staff to implement the concept of Crime Prevention through Environmental Design (CPTED).