The Administrative Division provides a variety of services in support of the management of the department and the Office of the Chief. The primary functions are handling personnel matters, recruiting and hiring, overseeing investigation of complaints against officers, responding to concerns from the public, media relations, training, legal matters, policy review, and some budget matters.

Staffing continues to be a challenge. In 2003, we hired 15 trainees and officers, coupled with the dozen hired in 2002. Our current Administrative Sergeant has hired more people than his two predecessors, combined. This amount of hiring activity has an impact on every unit in the Department - from clerical staff, to Patrol training officers, to the Chief’s calendar.

We will continue our efforts towards retention and recruiting for the foreseeable future as we work to keep our excellent officers and look to maintaining our ranks with similarly qualified new ones. In 2004, we anticipate at least three retirements and that will factor into our planning.

During 2003 we worked to streamline internal processes and improve efficiency. We used the web to establish a request & tracking mechanism for purchases and payroll issues. We reviewed our billing practices and procedures to reduce duplication and increase timeliness of recharges. As we plan for 2004, we will continue to review the organizational structure in light of the impending retirement of a Captain, and the elimination of that position as a part of our permanent budget reductions.

As we have for more than a decade, The UC Berkeley Police Department continues to utilize a comprehensive organizational performance measurement process.

Performance is measured in eight key areas: physical security and property protection; clearance rate and property recovery; response time to calls for service; crime prevention; traffic control; personnel and administration; special events; and financial management. Overall, there are thirty-seven specific measurements within these Key Result Areas.

Additionally, the department utilizes a number of workload measurements, published quarterly, to determine the actual organizational workload. Specific areas measured include calls for service; telephone calls processed; reported crimes; arrests; traffic citations issued; reports processed; and, security and community outreach programs.

The Patrol Bureau provides primary and traditional law enforcement services to the Berkeley Campus and nearby community. Services are delivered through a combination of mobile patrols (car, motorcycle and specialized vehicles), bicycles, foot patrol and directed patrol activities. The Division serves an estimated average daily population of 50,000 people, including over 9,000 residents of campus residential facilities.

In 2003 Patrol Officers made over 800 arrests, issued more than 1,800 citations for vehicle code violations, and wrote 1,300 Field Interview Cards. In addition, officers documented 427 assists to other law enforcement agencies

The Department continues to use a “Patrol Services Survey”, sent to a randomly selected group of people who have received our services. Those surveyed include crime victims, suspects, witnesses, reporting parties, arrestees, and others. Survey results are used to monitor “customer satisfaction” of the services we provide to the community.

Patrol officers received several written commendations for a variety of activities during 2003. Many of these commendations were from citizens expressing their appreciation for assistance received in a “highly professional”, and “compassionate” manner. Several officers were recognized for making excellent arrests.

The Bureau’s Bicycle Detail consists of four officers assigned to the Campus and four officers assigned to the South Campus business and residential area, which includes a significant student and UC employee population. These officers provide a highly visible patrol presence, allowing for a rapid response to calls-for-service, and a positive interaction between the community and the police department.

The Division continues to staff the joint UCPD - Berkeley Police Telegraph Avenue Patrol (TAP), which started in 1970 and is our oldest joint policing program. When available resources permit, the TAP is staffed by four University Police Officers and four City of Berkeley Officers working in teams to provide a specialized, high visibility community directed patrol service.

The TAP uses a multi-partnership approach to solve problems identified by the Community. Officers assigned to Telegraph Avenue patrol by bicycle and on foot. TAP draws upon the services of Public Works, Mental Health professionals, social out-reach programs and the Community to resolve issues and crime related activities.

The explosive ordinance device (EOD) canine program, begun in 2001, continued to expand in scope during 2003, with the addition of a second dog. Our EOD canines provided security sweeps at numerous campus gatherings and sporting events.

In addition to patrol duties, Patrol personnel actively serve the Department in other areas. They provide certified instruction for in-service training and to outside agencies in a variety of programs including: firearms training, weaponless defense, impact weapons, first aid, crowd control and community policing. Bureau personnel also supervise and serve on our Negotiations and Entry Team (NET), Bomb Squad, and the Special Response Unit, which includes Dignitary Protection and a specialized Arrest Team.

The Patrol Bureau is responsible for the coordination of mutual aid requests made by other University of California campuses, local police agencies, and requests made under the California Law Enforcement Mutual Aid Plan.

The Bureau coordinates, directs and staffs our Building Watch Program. This program is similar in purpose to municipal “Neighborhood Watch Programs”, but is modified to meet the needs of the Campus Community. Each building is a unique “community” with specific concerns and needs. Officers assigned to these buildings work with Building Coordinators, students, staff and faculty to identify problems, and find solutions.

The Patrol Bureau provides staffing for a variety of on and off campus public events. This requires coordination within the University as well as with federal, state and local police agencies.

Our special events range from athletic events (300 to 85,000 spectators) concerts, dances, benefit events, University and Campus events, VIP visits, and other one-time activities.

A Sergeant and 4 Detectives staff the Criminal Investigations Bureau. The Bureau is responsible for initiating investigations as well as follow-up investigations from cases generated from Patrol Bureau for all University properties and the Office of the President facilities.

The Bureau works closely with other University departments who have uncovered criminal activity during the course of routine audits and inspections.

Our Threat Management Unit reviews all cases involving threatening behavior, including stalking, intimidation, and harassing telephone calls, e-mails, or letters, as well as cases of domestic violence. The Unit also provides training both within the Department and to the campus in these areas.

The Security Patrol Officer Program (SPO) provides non-sworn, uniformed officers to University facilities both on and off central campus. Their primary responsibility is to provide security, protecting University employees and safeguarding of property. Secondary roles and responsibilities include crime scene video technicians, field evidence collection and special event staffing. Currently the SPO program provides security coverage at eight (8) sites with a staff of approximately 19 SPOs.

This year the Police Department, specifically the SPO program experienced a tragic loss. SPO James Jackson, an 18-year veteran of the SPO program, suddenly passed away over the Thanksgiving Holidays. His death was a loss felt not only to the police department but also to the campus community. James was a dedicated and valuable member of the Police Department who worked various sites over his years of service. James had many friends throughout the campus community and will be missed.

The Residential Student Program (RSP) provides coordination, liaison and support for programs targeted at reducing crime in University residence halls and family housing units. A police sergeant who works closely with Residential and Student Services manages this program. The RSP consists of the Residential Student Liaison (RSL) unit, the Security Monitoring Program (SMP), and the Residential Student Patrol Program.

RSP improved its contract patrol service to the Family Housing Units (University Albany Village and Smyth-Fernwald). Two part-time Community Service Officer (CSO) positions were consolidated into one full-time career Security Patrol Officer (SPO) position. The Security Patrol Officer is assigned to the University Village Albany.

The Residential Liaison Officers are assigned to individual student housing units. Liaison Officers provided education, worked closely with the Security Coordinators, Security Monitors and Residential Directors to increase security and safety. Crime Prevention Safety Manuals were developed for Liaison Officers and Security Coordinators to allow them to provide a consistent response to Housing Resident’s concerns.

The RSL officers also increased safety and awareness education in the residence halls and University affiliated fraternity and sorority houses. Outreach activities included workshops in Accessing Emergency Services, Alcohol Abuse, Street Smarts, Domestic Violence, Child Safety, Pepper Spray brochures, Personal Safety, Identity Theft, Hate Crime Prevention Education and Theft Prevention. Officers worked closely with the University Administration to ensure compliance with alcohol education and enforcement. The program provided approximately 70 safety and security presentations to affiliated cooperative housing units, fraternity/sorority houses, residence halls, and theme houses.

The Residential Liaison Officers participated in the annual Calapalooza ‘03 Festival. This year’s event attracted over 1500 student residents to the Campanile Plaza. The RSL officers performed outreach activities and coordinated security for the festival. RSP also provided coordination and security for the annual Calapalooza festival during the spring semester. RFL, the RSP Sergeant and RHA provided a new Mock-Tails Casino Night Dance at the ASUC Pauley ballroom this year for the residential students. RFL and RHA provided security and event staff for the RHA Mock-Tails Casino Night Dance. The Mock-Tails Casino Night was a huge success with student attendance.

The Records Unit has 3 FTE (1 Records Supervisor and 2 Records Officers). In 2003, the Unit processed 5,638 Police Reports (down 1%), 1,977 Field Identification Cards (up 53%) and 2,538 Moving Vehicle and Bicycle Citations (up 27%).

The Records Unit also processes fingerprints for UC employees and the general public. The unit processed 1,410 fingerprints in 2003, an increase from 1,150 in 2002 (up 23%). The Department utilizes the Identix Fingerprint System, using Criminal and Applicant Live Scan to process fingerprints. The Records Unit continues to update policies and procedures within the department to increase efficiency and streamline processes. Lost and Found has moved to the Records Unit and we completed a hiring process for a new Records Officer.

The Communications Center handled over 14,494 9-1-1 calls (down 31%) and more than 58,757 incidents (down 3%) through our Computer Aided Dispatch System. We are currently in the hiring process to hire three new dispatchers. The Public Safety Dispatchers continue to give excellent service to our campus community. We are adding an addition 911 position in our dispatch center. We also upgraded radio equipment and have transitioned to our new Computer Aided Dispatch System (CADS) and Records Management System (RMS).

We continue to improve the Daily Activity Bulletin on the department web site, which increases accessibility to the Bulletin for the campus community and the general public. It can be viewed at www.berkely.edu/ucpolice.

The Alarm and Access Control Unit is responsible for the consistent operation and reporting of all campus security alarms, video systems and electronic access control systems. The unit has continued to increase security in several critical areas installing alarms, card access, Cyber Key access and digital video systems.

The unit increased the number of cardkey access buildings by 8% to a total of 38 this year. We successfully combined the UC Photo ID card with the dual technology access card, now providing a true one card for students, staff and faculty.

Alarms systems on campus increased by 10%, for a total of 672. This year we increased the total number Police supported video systems to 30 with 8 new or converted digital systems. The Alarm and Access Control Unit handled over 3000 calls for service and 6000 cardkey data entry updates, from campus departments.

The Community Service Officer (CSO) Program has been a primary support unit to most other divisions within the department for nearly 30 years. Staffed by a cadre of up to 60 part-time student employees, CSO’s have primary responsibility for the BearWALK Service (formerly the Night Safety Escort Program). This program operates 365 days a year, and provided 7,950 escorts in 2003. As an ancillary function of the BearWALK Service, CSO’s conducted over 22,494 security checks while not assigned to actual escort duties. These escorts and security checks provide a high-profile uniformed presence during the hours of darkness, and positively impacted the perception of safety for the entire campus community. The CSO’s provide additional services to the department, including:

• General patrol on foot and bicycle during both day and nighttime hours.
• CSO’s assist the Night Safety Program by operating a door-to-door shuttle from 3:00 AM to 6:00 AM called the Owl Line.
• Hill Patrol (by vehicle and on foot) of the wooded, mountainous area on the east end of campus by CSO’s with special training in 4 wheel drive operation, first-aid and fire suppression during the high fire season in summer and early fall.
• Specialty functions, including support for Dispatching, Crime Prevention, and Emergency Preparedness, and the Records Unit and providing security on a recharge basis to the ASUC, Residential and Student Services, and Intercollegiate Athletics.

The CSO program is self-managed by three Program Coordinators (PC’s) responsible for Equipment and Records, Hiring and Training, and Operations. PC’s report to the Crime Prevention and Community Service Officer Sergeant who is the Overall Program Coordinator.

A group of CSO supervisors reporting to the PC’s are responsible for ongoing operations of the program. The CSO program maintains its own computer-assisted Dispatch Center for the Night Safety Escort Program during the academic year, and coordinates escorts with the campus shuttle bus system to provide the most expedient service to campus constituents.

CSO applicants go through a rigorous selection and training program, including both written and practical learning exercises and testing. The CSO Program at Berkeley serves as a model for similar programs throughout the United States.

The Crime Prevention Unit is responsible for providing continuing education to our constantly changing campus community. Working on the philosophy that everyone can help prevent crime, we start with programs at all new student orientation sessions and provide ongoing outreach to all members of our community.

A sergeant and one civilian employee staff the Crime Prevention Unit (CPU). With special training in the prevention of crime through environmental design, they are responsible for the ongoing security of campus facilities through survey and plan reviews for new and renovated structures. They closely coordinate their activities with the Alarm and Access Control Unit to ensure that state-of-the-art technologies, including modern video surveillance techniques, are employed in protecting University facilities.

The CPU takes a proactive approach to crime prevention by monitoring ongoing events across the campus. Input from officers in other divisions, as well as general crime trends, focus CPU activities to deter and prevent criminal activity as appropriate.

The CPU is responsible for key control and monitoring compliance with the Campus Alarm Policy. As part of the key control function, all key requests from throughout the campus are reviewed for the need an appropriate signature authorization. The key control function also coordinates re-keying requests and monitoring the return of lost campus keys. CPU processed 1629 key requests in 2003.

The CPU monitors all incoming email to the UCPD general website and appropriately responds or distributes messages to other units within the department. The CPU is also responsible for the dissemination of Crime Alerts as required by the “Jeanne Clery Act”.

During 2003, the campus had a realignment of Departments, which brought the Access Control (Key Shop) program to the Police Department. That program is comprised of one manager and two staff.

Last year the Key Shop cut over 1500k keys for the campus community, while maintaining high standards for key control.

The Bomb Team has a long history of service to the University of California Berkeley and the surrounding communities. The Bomb Team has provided its services and expertise to the greater Bay Area for 33 years. The Team has earned and received national accreditation from the Federal Bureau of Investigation. In addition to the campus, the Team provides service to 26 different agencies with which UCPD has a Memorandum of Understanding. These agencies include, Alameda County’s northern cities, the cities in Contra Costa County, the county of and cities in Marin County, and the Golden Gate Division of the California Highway Patrol.

In 2003, the Team faced a more active year than in years past, reversing a downward trend in services that began in 1996. Calls for service increased from 37 calls in 2002 to 58 calls in 2003, a 54% increase in the number of calls for service. The number of actual explosive/incendiary devices decreased by 5%. In 2002, we rendered safe 125-explosive/incendiary devices. In 2003 we rendered safe 119-explosive/incendiary devices.

Post September 11, 2001, Bomb Teams around the United States reported a temporary spike in calls for services, and our Team was consistent with that National Trend. According 1999 Bomb Data Center (BDC) statistics, which are the most current records available, there were 736 Improvised Explosive Devices (IEDs) recovered throughout the United States. Using the average number of IEDs recovered from 1995 through 1999 (825) as a basis in projecting the trend from 2000 through 2002, we can safely say that our Team recovered over 14% of the IEDs recovered throughout the United States.

During 2003, 39 of the total 58 calls for services were on the UC Berkeley campus. In 2002, only 13 of the total 37 calls for service were on the UC Berkeley campus. In 2003, UC Berkeley calls for service accounted for approximately 67 % of total calls for service. Only 35% of the calls for service in 2002 were on the UC Berkeley campus. For 2003, approximately 23% of the on Campus calls were for actual explosive/incendiary devices, while approximately 63% of the off Campus calls involved explosive/incendiary devices.

In 2003, the Team received over 800 hours of training and fulfilled the FBI mandated monthly training requirements. We provided explosive awareness training to 16 different organizations. Members of the Team were also subpoenaed to testify as an Expert Witness on bomb related matters on at least six separate occasions.

The Team is staffed with a commander, five bomb technicians and 2 assistant bomb technician trainees. These numbers reflect a significant change in personnel during 2002-2003. Due to several retirements 5 new team members were recruited in addition to a new commander. Three recruits have completed the training at the FBI Hazardous Devices School in Huntsville, Alabama. One will be attending the training in February of 2004 and upon graduation will become a working bomb technician. The remaining trainee will continue as an assistant technician while awaiting training.

UCPD continues to be the leader and coordinator for campus security and responds to the ongoing concerns about possible terrorist activities. Acknowledging the importance and need to stay current on national threat alerts, possible terrorist threats, as well as the need to continually re-evaluate and address campus vulnerabilities, UCPD created a Campus Homeland Security Coordinator. The Homeland Security Coordinator duties are assigned to a Lieutenant. In addition to being the point of contact for terrorism issues, the lieutenant is responsible for developing, proposing, and implementing campus security measures & policies.

The Homeland Security Coordinator duties include but are not limited to; identifying and addressing campus vulnerabilities; ensuring the police department and campus are aware of current Homeland Security threat levels, that appropriate notifications to the campus community are made, and security measures are in place; review & disseminate Homeland Security advisories to command staff and patrol personnel; follow-up and facilitate the reporting of possible terrorism activities or activity believed to be related to or supporting terrorism to the local Joint Terrorism Task Force; attend the Bay Area Threat Working Group (BATWnG), the California Anti-Terrorism Information Center (CATIC) and other Anti-Terrorism meetings; and draft, submit, and manage OHS grants.

UCPD utilized a multifaceted approach in developing and implementing security measures and strategies to protect the safety of individuals on campus as well as its properties and assets. This included the collaboration and partnership of departments across the campus as well as with other local, state, and federal agencies. The security measures and strategies addressed several areas, such as the general physical security of campus; programs, services, and resources to educate the campus community; storage and controls of hazardous materials on campus; utilities, water supplies, and other campus infra-structures; and developed partnerships with local, state, and federal agencies.

The Marketing & Publications unit continues to provide an extensive range of marketing support to the Public Safety and Transportation department, including marketing planning, design and production of print publications, maintenance of departmental web sites, outreach events, market research surveys, sales promotions, signage programs, department identity and special projects.

The unit produces the annual campus security report publication, Safety Counts, along with many other safety-related publications. It maintains web sites for Public Safety & Transportation, the Police Department, the Parking and Transportation department, and the Office of Emergency Preparedness, among others. The UCPD web site includes information on UCPD programs and services, features like anonymous crime reporting (CalTip), a section dedicated to Jeanne Clery Act compliance information, an online version of Safety Counts and campus crime alerts.

2003 has seen development of communications focusing on prevention and awareness of hate crimes, and improved distribution of safety information via enhancements to Safety Counts.

Under the direction of Office of Emergency Preparedness (OEP), a business resumption planning, training and exercise program was conducted this year – QUAKE 2003.

This progressive training and exercise program, spanning eight months, simultaneously activated the Emergency Operations Centers (EOC), and seven Department Operations Centers (DOC’s) to manage the transition from response to recovery in a 72-hour - plus earthquake scenario. The project involved over 375 managers from across the campus and was a pioneering venture in the development of business resumption and emergency response integration. The Chancellor’s Emergency Policy Group (CEPG) conducted a two-hour tabletop exercise as a precursor to the EOC/DOC exercise, with the management teams implementing the policy directives of the CEPG in the main scenario event. All program materials, including plans and exercise script, are available at (http://obr.berkeley.edu/quake2003.html).

The campus joined three neighboring cities in the implementation of a regional Alerting and Warning System. This system, using a network of radio-activated sirens placed atop key campus buildings, was devised to rapidly alert the campus community and provide essential information in an emergency. The siren capability is linked to an emergency website (http://emergency.berkeley.edu/) an 800 number (800-705-9998) and the campus radio station (KALX 90.7 FM). Tested monthly at noon, the AWS has been well received with additional cities moving to join the regional group.

Partnering with the Red Cross, UC Berkeley continued to lead the Northern California region in CPR Saturday, training over 500 people in CPR and rescue breathing techniques. The office also co-sponsored a Health and Safety Fair, attended by 3,000 faculty and staff.

Efforts underway in 2004 will focus on a joint terrorism training program and response exercise with other local agencies, involving the response to a terrorist event. Participating agencies will include the City of Berkeley, Lawrence Berkeley National Laboratory, Alta Bates/Summit Medical Center, Bayer Health Corporation, Federal Bureau of Investigation, California National Guard and the Alameda County Sheriff’s Office of Emergency Services.